THE LGA WAY: 33 FUNDAMENTALS THAT DEFINE US
At LGA, we believe culture isn’t built by chance, it’s built by the choices we make, the standards we uphold, and the actions we take. Our 33 Fundamentals of the Week (FOWs) are more than values, they’re how we show up for our clients, our colleagues, and our community every single day. Each week, we focus on one fundamental as a team, reinforcing the behaviors that shape who we are and how we work together.
1. ALWAYS DO WHAT’S RIGHT.
Demonstrate an unwavering commitment to acting with integrity in every action you take and in every decision you make, especially when no one’s looking. Always do what’s best for our clients, both internal and external, even if it doesn’t appear to be in our individual or firm’s best interest.
2. SIGN YOUR WORK WITH PRIDE.
Demonstrate a passion for excellence and take pride in the quality and reliability of your work. Excellence begins with attention to detail, so be a fanatic about accuracy and precision. Always ask yourself, “Is this my best work?”
3. HONOR COMMITMENTS.
Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.
4. BE RESPONSIVE.
Respond quickly to questions and concerns. Acknowledge receipt, provide updates, and keep people informed. Timely response is one of the easiest ways to earn trust and stand out.
5. TAKE OWNERSHIP.
Take personal responsibility for getting work done and seeing issues through. Don’t make excuses or wait for others—go the extra mile.
6. PRACTICE BLAMELESS PROBLEM SOLVING.
Focus on solutions, not fault. Learn from mistakes and use those lessons to improve. Get smarter with every experience.
7. GET TO YES.
Be resourceful. Look for how things can be done, not why they can’t. Challenge assumptions and figure it out.
8. GET CLEAR ON EXPECTATIONS.
Discuss expectations up front and ensure clarity on responsibilities, deadlines, and outcomes. End meetings with aligned action items.
9. DELIVER RESULTS.
Effort is appreciated, but results are what matter. Track your goals, be accountable, and deliver high-quality work on time.
10. WALK IN OTHERS’ SHOES.
Understand others’ challenges and perspectives. The better you know their world, the better you can serve and support them.
11. BRING VALUE.
Align everything you do with client success. Know their goals and ensure your work helps them meet those objectives.
12. LISTEN TO UNDERSTAND.
Be fully present. Listen actively without jumping to solutions. Be curious and seek to understand before responding.
13. SPEAK STRAIGHT.
Be honest, constructive, and direct. Say what needs to be said, even if it’s uncomfortable, and do so in a respectful way.
14. BE A LEADER.
Step up and lead by example—regardless of your title. Show initiative and set the tone you want others to follow.
15. WORK AS A TEAM.
Help each other succeed. Support your team beyond your role and work together to balance workloads and achieve collective goals.
16. BE CURIOUS.
Ask questions, challenge what you don’t understand, and dig deeper. Curiosity drives innovation and better outcomes.
17. CREATE A GREAT IMPRESSION.
Every interaction matters. Be warm, professional, and helpful to everyone you engage with—clients, partners, or teammates.
18. BE A MENTOR.
Share knowledge and help others grow. Mentorship strengthens the team and builds a culture of support.
19. STAY IN SCHOOL.
Be a lifelong learner. Pursue growth through formal and informal learning. Stay current, curious, and always improving.
20. WORK SMART.
Plan your day, prioritize your time, and focus on what matters most. Be organized and intentional in your work.
21. THINK AND ACT LIKE AN OWNER.
Make decisions that reflect ownership of the firm’s success. Be efficient, log time accurately, and consider the broader impact of your actions.
22. BE PROCESS-ORIENTED.
Build systems that drive consistency and efficiency. Follow established processes and refine them when better solutions arise.
23. BE RELENTLESS ABOUT IMPROVEMENT.
Continuously assess and refine how you work. Push beyond “good enough” and look for better, faster, smarter ways to operate.
24. RESPECT CONFIDENTIALITY.
Safeguard client and internal information. Honor the trust others place in you by protecting their privacy and sensitive data.
25. GET THE FACTS.
Don’t jump to conclusions. Investigate, verify, and ask questions before making assumptions or decisions.
26. CELEBRATE SUCCESS.
Recognize wins—big or small. Acknowledge effort and progress across the team to build morale and momentum.
27. INVEST IN RELATIONSHIPS.
Connect on a personal level. Strong relationships lead to better communication, collaboration, and trust.
28. ASSUME POSITIVE INTENT.
Give people the benefit of the doubt. Approach conversations with empathy and look for the good in others’ actions.
29. SHARE INFORMATION.
Keep others in the loop. Proactive communication builds trust, reduces surprises, and strengthens teamwork.
30. LOOK AHEAD AND ANTICIPATE.
Think ahead. Anticipate problems, plan contingencies, and take action before issues arise.
31. “BRING IT” EVERY DAY.
Show up with energy and focus. Attack your day with purpose and enthusiasm, and give your best effort.
32. OWN YOUR WORK-LIFE BALANCE.
Set boundaries, recharge when needed, and take care of your well-being. Your performance starts with your health and mindset.
33. ENJOY THE RIDE.
Have fun, laugh often, and don’t take yourself too seriously. Build strong bonds and enjoy the journey we’re on together.
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